Effective Date: March 9, 2026
Location: Dubai, United Arab Emirates (UAE)
At ChopOnUae, we operate on a specialized Pre-order (On-Demand) basis. Each timepiece is sourced globally and imported specifically for your individual request. Because of the nature of this bespoke sourcing, our return policy is structured as follows:
1. The Pre-order Commitment
By placing an order and completing payment, you acknowledge that you are initiating a global sourcing process.
- Wait Time: You agree to the delivery window of 3 to 4 weeks.
- Non-Cancellation: Once the sourcing process begins (24 hours after order), the order cannot be cancelled or refunded while “In-Transit” from our international partners.
2. Returns Eligibility (Post-Delivery Inspection)
Luxury timepieces require immediate inspection. Once your pre-ordered watch is delivered within the UAE, you have 24 Hours (1 Day) to inspect the item and request a return, provided:
- Manufacturer Defect: The watch has a functional or aesthetic defect from the factory.
- Incorrect Item: You received a model different from the one you pre-ordered.
- Original Condition: The watch must be unworn and unaltered, with all protective films, tags, and original luxury packaging intact.
3. Change of Mind (Non-Defective Returns)
Because each item is imported specifically for you from global markets:
- Restocking Fee: If a return is accepted for reasons other than a defect (e.g., change of mind), a 25% Restocking Fee of the total value will be deducted from the refund. This covers international logistics, customs duties, and insurance costs already incurred.
- Return Shipping: The customer is responsible for secure, insured return shipping to our office in Dubai.
4. Items Not Eligible for Return
- Watches showing any signs of wear (even minor hairline scratches).
- Watches where the warranty card has been filled or the bracelet has been resized/links removed.
- Special limited-edition pieces sourced via private request.
- Late Requests: Any return request made after the 24-hour inspection period will not be accepted.
5. Refund Timeline
- Inspection: Upon receiving the return at our Dubai location, our specialists will inspect the timepiece (usually within 48 hours).
- Processing: Approved refunds will be issued to your original payment method within 10 to 14 business days.
6. Defective Items (Warranty)
If the watch develops a movement fault after the initial 24-hour inspection period, it remains covered under a 2-year international manufacturer’s warranty. Our team will assist you in coordinating with the brand’s official service center.
Contact Our Support
For return requests or to report a delivery issue:
Address: Dubai, UAE
WhatsApp: +971 55 488 8062
Email: info@choponuae.com
